Terms of Service

01Agreement to terms

By accessing or using Rikol.ai you agree to be bound by these terms and our Privacy Policy. If you are using the service on behalf of an organisation, you represent that you have authority to bind that organisation.

02The service

Rikol provides an AI-assisted platform that briefs campaigns, matches and ranks creators, runs outreach and negotiation, and helps you pay creators. The service is currently offered in Malaysia and Singapore and may change as we add markets and features.

03Accounts and workspaces

You are responsible for the activity in your workspace and for keeping your sign-in credentials secure. You must provide accurate information and promptly update it when it changes. You must be at least 18 years old to use the service.

04Plans, credits, and billing

Paid plans are billed monthly and include a number of KOL credits. Each credit takes one creator from match through to payment. You authorise us to charge your payment method on file for your plan and for per-creator charges as creators are recruited and content goes live.

Briefing and matching are free. Charges apply per creator as described at checkout and in your plan. Plan fees are non-refundable except where required by law.

05Creator engagements and payments

Rikol facilitates outreach, negotiation, and payment between you and creators. Rikol’s plan fee is for managing the campaign; a creator’s own rate is agreed with the creator and paid separately through the platform. You are responsible for the lawfulness of your campaigns and the briefs you approve.

06Acceptable use

You agree not to use the service to:

• Break the law or any third-party platform’s rules (including TikTok, Instagram, Rednote, and WhatsApp).
• Send spam, deceptive, or harmful messages to creators.
• Infringe intellectual property or misappropriate another party’s content.
• Probe, scrape, or disrupt the platform or attempt to bypass its security or tenant isolation.

07Intellectual property

Rikol and its licensors own the platform, including its software, models, and brand. You retain ownership of the campaign content you provide. You grant us a limited licence to process that content to operate the service on your behalf.

08Third-party platforms

The service interoperates with third-party platforms that have their own terms. Your use of those platforms through Rikol is also subject to their rules, and their availability is outside our control.

09Disclaimers

The service is provided “as is” and “as available”. We do not warrant that matching results, creator responses, or campaign outcomes will meet your expectations, or that the service will be uninterrupted or error-free.

10Limitation of liability

To the maximum extent permitted by law, Rikol will not be liable for indirect, incidental, or consequential damages, and our total liability for any claim is limited to the fees you paid us in the twelve months before the claim arose.

11Termination

You may stop using the service and close your workspace at any time. We may suspend or terminate access if you breach these terms or use the service in a way that creates risk for Rikol, creators, or other customers.

12Governing law and changes

These terms are governed by the laws of Malaysia, without regard to conflict-of-law rules. We may update these terms; when we make material changes we will update the date above and, where appropriate, notify you in the product. Continued use after changes take effect means you accept the updated terms.

13Contact us

Questions about these terms? Email legal@rikol.ai.